We take pride in exceeding our customers’ expectations by offering value-driven travel insurance and emergency assistance services backed by excellent customer service and claims handling. Your vacation is an investment worth protecting with a travel insurance plan that looks out for you. Find out how easy it is to protect your vacation with an instant travel insurance quote.
Here are some reasons why you should consider CSA for all your trip insurance needs:
Superior Customer Service and Claims Handling
We provide excellent customer service and claims handling with a personal touch. We care, we're honest, and we're there when you need us. All calls are answered by a thoroughly trained professional and not an automated system. See our 9-point Customer Pledge to show how we will deliver the best customer service every time, with every customer.
CSA's 9 Point Pledge to Our Customers
- You will never have to go through an automated menu system. You'll speak to a live, thoroughly trained customer service specialist whenever you have questions.
- You will always receive personalized attention, including communication suited to your needs or preferences. Often, multilingual customer service specialists are available to assist you by phone or e-mail, in a variety of languages.
- We will make travel insurance as simple as possible, and speak to you in plain terms- not industry jargon.
- We will offer only high-quality protection and services, and we will evolve our products to meet your needs.
- We will price our products fairly and accurately based on factors pertaining only to you and your trip – not those of other, higher risk travelers. As a CSA customer, your uniqueness counts, which means you'll receive a customized price tailored in every way to the specifics of your trip.
- We will provide helpful, personalized claims handling.
- We will provide you with a dedicated representative to work with you and your claim from start to finish. We will reach out to you with a personal phone call once we've reviewed your claim.
- We encourage your input and we will strive to implement your suggestions when possible.
- If you have a complaint, we will listen closely and work diligently to find a resolution.
Customized Pricing
By looking at multiple factors of an individual and their trip, CSA ensures you're getting the most accurate and fair price. This means lower risk customers aren't paying more than they should or subsidizing higher risk travelers. The result is value-driven travel insurance that provides peace of mind, investment protection and emergency assistance services you need and deserve while on your trip.
Pre-Existing Medical Conditions
CSA offers coverage for pre-existing medical conditions (through a Pre-Existing Medical Condition Waiver) on its Freestyle Luxe plan. CSA's unique and valuable benefit provides this waiver if the plan is purchased at any time by final trip payment, a distinctive offering in this industry.
Supplier Financial Default (Bankruptcy Protection)
CSA's Supplier Financial Default coverage protects you against the bankruptcy of your travel supplier, provided the financial default occurs more than fourteen days after your purchase of the policy. To qualify, you must first purchase a qualified CSA Travel Protection travel insurance and assistance plan (Freestyle Luxe) within 24 hours of making your final payment.
Emergency Medical Transportation
This valuable service provides you with the peace of mind that a serious medical emergency will not financially devastate you. It also assures that wherever in the world you are, you will be transported to adequate medical facilities should something happen.
Coverage Before, During and After Your Trip
Some policies only cover you only while on board ship or just on your vacation. Unfortunate events can happen en route to and after your trip. That's why CSA travel insurance covers you from the day after you buy your policy right up until you return home. In addition, CSA provides identity theft protection with recovery assistance services and insurance that lasts for a full six months beginning on trip departure date.
Trip Interruption at 150% of the Trip Cost
We know that interrupting your trip is often more expensive than its original cost. If a trip is interrupted, many competitors' policies only cover up to the original cost and credit cards often won’t provide coverage at all. CSA goes even further: We provide a 150% Trip Interruption benefit that helps pay for you to get back home.
Damage To Your Rental Car Coverage
(Not available to residents of TX)
This travel insurance benefit provides primary coverage if the car you rented on your trip is damaged due to collision, fire, flood, theft, vandalism, windstorm or hail. Because CSA provides primary coverage, in most instances you never need to inform your car insurance agency if a problem occurs. Also, because CSA pays first on these claims, it eliminates the need to purchase additional collision waivers from the rental car companies.